Live Chat is a website technology that lets you communicate with consumers on your website to convert them into leads.
Live chat on your website is one of the easiest ways to turn your online marketing into leads. TotalLiveChat, our pay-per-lead chat service, uses live specialists to capture leads from interested prospects when they visit your website. Because our live chat service engages consumers already interested in your business, it can significantly increase your leads, maximizing the return on your online marketing investment. With TotalLiveChat, you get:
Live chat is an ideal contact method for customers who may not call or email you during regular business hours. With TotalLiveChat, live specialists monitor your site 24 hours a day and prompt visitors to chat within seconds of their arrival. Your prospects are immediately engaged, so they are more likely to leave their contact information. (24 hour monitoring Monday – Saturday; 5 a.m.-10 p.m. PST Sunday)
Our trained live chat specialists use a customized script to engage consumers interested in your business. When a visitor responds to the chat invitation, a specialist is immediately available to obtain the visitor’s basic contact information such as their name and email address, as well as details about the products or services they are interested in.
At the end of each live chat session, you receive an email summary of the event in real time. This enables you to track your leads as they come in and promptly follow up with each potential customer. In addition, we deliver comprehensive monthly reports about all your chat engagements and each lead obtained from the live chat service.